Where We Operate

Where We Operate

Web Design & Remote Services Across the UK

We provide professional web design, development, and remote IT services to businesses, organisations, and individuals throughout the UK. By working remotely, we’re able to support clients regardless of location while maintaining the same responsive, personal service our local customers value.

  • Remote support: We offer 30 minute support at £35, or our standard hourly rate of £60.

Our goal is to make professional web and remote support services accessible, transparent, and dependable. With clear communication, straightforward pricing, and ongoing support, we aim to build long-term relationships with our clients while helping them stay connected, secure, and productive online.

Service Area & Call-Out Charges

We proudly support homes, businesses, and educational institutions across our local community, as shown on the map below. By focusing on the local area, we’re able to provide a faster response, more flexible scheduling, and a personal service that larger providers often can’t match.

  • On-demand support: From £60 per Hour *

  • Call out fee: No call-out fee within the designated service area.

If you’re based just outside our service area, we can usually still come out to you. A small additional fee may apply but we always keep these costs minimal and confirm them in advance with you.

Our aim is to make professional support accessible while maintaining a strong local presence. This ensures that our clients benefit from responsive, timely assistance without hidden costs. If you’re unsure whether your address falls within our coverage area, please get in touch and our team will be happy to advise.

*Our IT support is very competitive, basic assistance such as printer upgrades, simple repairs, software installation & general office IT support is charged at £60 per hour. Call out fees start at £10 for site visits outside our designated area. For more advanced requirements, including Microsoft 365 administration, SSO & API integrations, MDM management, advanced network & firewall configuration, cloud solutions & cybersecurity support, pricing is agreed in advance to reflect the scope & complexity of the work, while remaining fair and transparent.

Support & Service Hours

We have different availability times to accommodate home, business, and education. Click the buttons below to see the times we’re available:

Opening times - Home

Day
Time
Monday
9:00am - 8:00pm
Tuesday
9:00am - 8:00pm
Wednesday
9:00am - 8:00pm
Thursday
9:00am - 8:00pm
Friday
9:00am - 8:00pm
Saturday
10:00am - 4:00pm
Sunday
Support Available for Urgent Issues
AEL Networks opening times

Opening times - Business

Day
Time
Monday
9:00am - 5:00pm
Tuesday
9:00am - 5:00pm
Wednesday
9:00am - 5:00pm
Thursday
9:00am - 5:00pm
Friday
9:00am - 5:00pm
Saturday
10:00am - 4:00pm
Sunday
Support Available for Urgent Issues
AEL Networks opening times

Opening times - Education

Day
Time
Monday
8:00am - 5:00pm
Tuesday
8:00am - 5:00pm
Wednesday
8:00am - 5:00pm
Thursday
8:00am - 5:00pm
Friday
8:00am - 5:00pm
Saturday
Support Available for Urgent Issues
Sunday
Support Available for Urgent Issues
AEL Networks opening times

We provide fast, reliable IT support for businesses across South East London and Kent, including Bromley, Bexleyheath, Dartford, Greenwich, Maidstone, Orpington, Sevenoaks, Tunbridge Wells and surrounding areas.

View all IT support locations
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