Privacy

Privacy policy

Effective Date: July 2025
Last updated: February 2026

1. Introduction

Welcome to AEL Networks. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (aelnetworks.com), use our services, or communicate with us. We handle all personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of personal data:

  • Personal Identification Information: Name, email address, phone number, business name, and address when you fill out contact forms, request quotes, or engage our services.

  • Technical Data: IP address, browser type and version, operating system, device type, and usage data collected via cookies or similar technologies to improve website functionality.

  • Service-Related Data: Details you provide for IT support, data recovery, device repair, Office 365/Entra administration, cloud services, networking infrastructure, firewall configuration, CCTV installation, or related consultations.

3. Legal Basis for Processing

We process your personal data using one or more of the following lawful bases under GDPR:

  • Contractual necessity – To perform the services you request from us.

  • Consent – When you provide explicit permission, such as for data recovery or remote access support.

  • Legal obligations – For compliance with legal or regulatory requirements.

  • Legitimate interests – To manage and improve our operations and communications securely and effectively, where this does not override your data protection rights.

4. How We Use Your Information

We use your personal data to:

  • Provide and maintain our IT support and consultancy services

  • Process quotes, invoices, and payments

  • Communicate with you about your service requests or general enquiries

  • Improve our website, services, and customer support

  • Fulfil legal or regulatory requirements

5. How We Share Your Information

We do not sell your personal data. We may share your information with:

  • Service providers or subcontractors assisting us in delivering services (under strict confidentiality and data processing agreements)

  • Regulatory or legal authorities if required by law or in response to legal process

  • Third-party payment processors (we do not store or process your card details)

6. Cookies and Tracking Technologies

Our website uses cookies to analyse traffic and enhance your experience. You can choose to accept or decline cookies via your browser settings or cookie consent banner.

7. Remote Access and Administrative Control

For tasks involving Office 365, Microsoft Entra ID, or network infrastructure (e.g., routers, firewalls etc.) we:

  • Access systems only with client approval and secure authentication

  • Recommend using temporary or limited-access credentials

  • Use encrypted and auditable tools for remote access

  • Do not retain client passwords beyond the service scope

  • Maintain logs of administrative actions where feasible

8. CCTV Installation and Data Handling

We provide CCTV system installation and configuration services. Unless explicitly agreed otherwise in writing, we act solely as a data processor, with our clients retaining full control and responsibility as data controllers. We set recording lengths up to 28 days by default. Customers can require longer retentions periods but is subject to storage device size. All businesses with CCTV must be ICO registered and we can assist you with this process. 

In cases where AEL Networks stores CCTV footage on behalf of a client:

  • Footage is retained for 28 days unless a longer retention is legally required (e.g., by request from law enforcement to save footage).

  • Storage systems are encrypted and access is restricted to authorised personnel only.

  • We do not access or review footage unless requested by the client or law enforcement.

We offer guidance on GDPR-compliant use of CCTV, including signage, policy templates, and assistance with access requests.



9. Data Recovery and Temporary Storage

During the recovery process:

  • Recovered files are temporarily stored on encrypted external media

  • Data is retained for a maximum of 6 months, unless otherwise agreed

  • Data is deleted from temporary store once you confirm successful transfer to your exisiting device(s) or accept delivery of a recovery disk(s)

  • We do not access personal content unless necessary to verify recovery or upon request

10. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Encrypted data storage and transfer

  • Role-based access control and secure login practices

  • Secure disposal of hardware and sensitive files

  • Ensuring principles on data protection and secure handling

11. Data Breach Response

In the event of a personal data breach:

  • We assess the impact and determine risk to data subjects

  • If required, we notify the Information Commissioner’s Office (ICO) within 72 hours

  • We inform affected individuals where there is a high risk to their rights or freedoms

  • Breach details are logged and reviewed to prevent recurrence


12. Data Retention

We retain your personal data only for as long as necessary. Typical retention periods include:


Data Type Retention Period
Recovery data (external disk) Up to 6 months or deleted after confirmation of date recovery
Support emails and logs Out of contract support emails are removed after 12 months or upon request
CCTV recordings

Any CCTV stored is kept for 28 days unless instructed by law enforcement

System access logs

12–24 months (if generated)

13. Your Data Protection Rights

Under applicable data protection laws, you may have the right to:

  • Access personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of data (in certain circumstances)

  • Object to or restrict certain types of processing

  • Request transfer of your data (data portability)

To exercise any of these rights, contact us at info@aelnetworks.com. We aim to respond within 30 days.

14. Links to Other Websites

Our website may contain links to external websites. We are not responsible for their privacy practices and recommend reviewing their privacy policies separately.

15. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with a revised date.


16. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using these details in your email:


Subject title: AEL Networks Policy Request – put your name/company name here
Email: info@aelnetworks.com

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